Frequently Asked Questions

FAQ

Most frequent questions and answers

First of all, get in touch with Us for Quotation. 

You can do that via – 

  1. Filling Query Form
  2. Email at info@skgprintmedia.com
  3. WhatsApp at +91-9891311141

We provide you the quotation. If the rate suits you, we move ahead with further processing.

We request you to provide the Best possible information while seeking Quote, as there are various factors involved which effect the pricing. For example – You need 5000 prints, but seeking a quotation for 10 prints will have a tremendous difference.

We take 100% Advance payment for Production. Once the production is complete, we take Shipping charges.

Payment can be done via below modes –

  1. Direct Bank Deposit
  2. Wise
  3. PayPal (Extra Conversion Fees Applicable)

This section has been put up post looking at the last two years of experience with our clients.

When we say Sample -> It simply means you will get a prototype NOT the finished product.

Reason -> Samples (low quantity) are handmade whereas Bulk order is machine-made. Quality in both the cases cant be compared.

We have seen clients requesting for sample, wants to promote their products through Sample’s pictures. If that being the main purpose of getting a sample, it needs to be communicated upfront. 

We know what it’s like waiting in for a delivery, that’s why we offer as many delivery options as possible to give you control. Depending on how quickly you need your print, you can choose from several options to make sure your order arrives at a time that’s convenient for you.

At skgprintmedia.com, we provide quality shipping to all our customers that includes inspection, fast & on-time delivery, top quality packaging, insurance for the package, and timely communication at each stage of shipping.

We completely understand that once you order online, the next biggest question usually is “Where is my stuff?” – At skgprintmedia.com, we address that worry by promising you “No worries shipping”.
This means that once you have placed the order at our site, we take care of everything so you don’t have to worry about anything!

Any date quoted for delivery of the work via the website is indicative only. Skgprintmedia.com and its delivery partners will do their best to meet time scales however in this agreement time is not of the essence. Delivery is deemed to be complete either when posted or, if by courier, when it is collected. Enquiries about tracked deliveries can be made online or my emailing info@skgprintmedia.com quoting your order details. We have partnered with the most efficient and reliable courier and logistics service providers to assure that you receive your order on time and safely with full courtesy and attention.

Please Note: The delivery timeframe mentioned on product details is estimated. Actual delivery time depends upon the address where the order needs to be delivered and courier issues and other circumstances that might affect delivery. You can rest assured that you are completely protected as a customer at skgprintmedia.com.

The following items can’t be returned or refunded because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

  • Custom or personalized orders
  • Items on sale

We don’t accept refunds or cancellations – But please contact us if you have any problems with your order.

Contact us within: 2 days of delivery
Dispatch items back within: 7 days of delivery

Cancellation can only be accepted if we have not already begun to process your order, subject to following conditions
In order to get your order delivered to you soon, we try to print the orders same day. As long as your order has not been processed, we can cancel it and refund your amount. Please get in touch with our customer support team to cancel your order. However, the cancellation of orders will be done only if they are respected to below listed terms and conditions:

If Order is put into process then 40% Cancellation Charges (From Total Order Cost) shall be deducted.
You are requested to immediately call at +91-9899316141, +91-9891614677 along with your order details for any cancellations to be made.
Your orders can also be cancelled if team finds your payments have not been received. Check below for further details:
Non receipt of Payment- In case the payment for the order is not made Skgprintmedia.com will automatically cancel the order. An email notification will be sent to you when we cancel the order.

Skgprintmedia.com does not promise that the site will be inoffensive, error-free or uninterrupted, or that it will provide specific information from use of the site or any content, search, or link on it. The site and its content are delivered on an “as-is” and “as-available” basis.
Skgprintmedia.com will not be liable for any damages of any kind arising from the use of this site, including, without limitation, direct, indirect, incidental, and punitive and consequential damages.

Skgprintmedia.com disclaims any and all liability for the acts, omissions, and conduct of any third-party users, Skgprintmedia.com users, advertisers, and/or sponsors on the Site, in connection with the Site, or other-wise related to your use of the Site. Skgprintmedia.com is not responsible for the products, services, actions, or failure to act of any third party in connection with or referenced on the Site. Without limiting the fore-going, you may report the misconduct of users and/or third-party advertisers or service and/or product providers referenced on or included in the Site to Skgprintmedia.com at info@skgprintmedia.com.

Skgprintmedia.com may investigate the claim and take appropriate action, at its sole discretion.

For any queries/issues/suggestions/greviences, kindly drop us an e-mail at info@skgprintmedia.com.